FAQ's + Helpful Tips
Everything you need to know before renting your storage or office space.
FAQs
General Questions
General Questions
1. How secure is the facility?
We offer 24/7 biometric access, CCTV monitoring, and on-site security personnel.
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2. When can I access my unit?
Anytime — our facility offers 24/7 access for registered tenants.
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3. Is there staff on site?
No, the facility is self-managed. All rentals and communication happen online.
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4. How do payments work?
Payments are processed securely online with recurring billing set up via your bank card.
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5. Can I upgrade or downgrade my unit?
Yes, simply contact us to discuss availability and we’ll help with the switch.
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6. How long is the rental period?
All units are rented on a month-to-month basis — no long-term commitment required.
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7. Notice period for cancelling a unit?
We require a minimum of 14 days’ written notice before your next billing date.
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8. Access to my unit during public holidays?
Yes, our facility is accessible 24/7 year-round, including holidays.
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9. Electricity or lighting inside the units?
Storage units do not have lighting or power. Office units may differ based on layout.
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10. Trolleys or equipment provided on site?
No, tenants are responsible for their own moving equipment and loading/unloading process.
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