FAQ's + Helpful Tips
Everything you need to know before renting your storage or office space.
FAQs
General Questions
General Questions
1. How secure is the facility?
We offer 24/7 biometric access, CCTV monitoring, and on-site security personnel.
2. When can I access my unit?
Anytime — our facility offers 24/7 access for registered tenants.
3. Is there staff on site?
No, the facility is self-managed. All rentals and communication happen online.
4. How do payments work?
Payments are processed securely online with recurring billing set up via your bank card.
5. Can I upgrade or downgrade my unit?
Yes, simply contact us to discuss availability and we’ll help with the switch.
6. How long is the rental period?
All units are rented on a month-to-month basis — no long-term commitment required.
7. Notice period for cancelling a unit?
We require a minimum of 14 days’ written notice before your next billing date.
8. Access to my unit during public holidays?
Yes, our facility is accessible 24/7 year-round, including holidays.
9. Electricity or lighting inside the units?
Storage units do not have lighting or power. Office units may differ based on layout.
10. Trolleys or equipment provided on site?
No, tenants are responsible for their own moving equipment and loading/unloading process.