Terms, Conditions + Policies

1.⁠ ⁠General Terms

   •    DSD Storage provides secure, self-service storage and office rental units.
   •    Tenants are responsible for their own move-in and move-out process.
   •    On-site offices and staff are available during business hours, while reservations and account administration are managed online.
   •    By booking online, you confirm that you understand and agree to operate independently within our facility rules.

2.⁠ ⁠Unit Reservations & Payments

   •    Units are reserved by completing the online reservation process on the website.
   •    Once a reservation is submitted, the unit is secured and removed from availability.
   •    Our finance team will issue an invoice for the selected unit.
   •    Rentals are billed monthly in advance.

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3.⁠ ⁠Access Policy

   •    Access is arranged after reservation, invoicing, and biometric setup have been completed.
   •    Access is limited to the tenant and one nominated person (if applicable).
   •    The facility operates 24/7 with biometric access and on-site security.
   •    Unauthorized access or tailgating is strictly prohibited.

4.⁠ ⁠Unit Use & Responsibilities

   •    Tenants must bring their own lock and secure their unit after move-in.
   •    No electricity is provided inside units.
   •    No hazardous, illegal, flammable, or perishable goods may be stored.
   •    The facility is to be used for storage or office use only — no residence or operation of high-traffic businesses is allowed.

5.⁠ ⁠Cancellations & Refunds

   •    Cancellations require a minimum of 30 days’ written notice, in line with our Terms & Conditions and lease agreement.
   •    No partial refunds will be issued for unused days within the month.
   •    Refunds for accidental duplicate payments will be processed within 7–10 working days.

6.⁠ ⁠Termination of Access

   •    Failure to pay on time may result in denied access and eventual termination of rental.
   •    In the event of non-payment, access may be suspended and the Landlord may exercise its rights in terms of the lease agreement, including lock changes and legal recovery of outstanding amounts, in accordance with applicable law.

7.⁠ ⁠Liability & Insurance

   •    Tenants are responsible for insuring their stored items.
   •    DSD Storage does not accept liability for theft, fire, water damage, or acts of nature.
   •    The premises are monitored, but tenants use the facility at their own risk.

8.⁠ ⁠Privacy Policy

   •    Personal information (name, contact, ID, card info) is collected for the purpose of managing your rental.
   •    We do not share your data with any third parties unless required by law.
   •    Billing and payment information is handled by our finance department and accounting systems. No card details are stored on this website.

9.⁠ ⁠Changes to Terms

   •    DSD Storage may update these Terms & Conditions at any time.
   •    Continued use of the site and services implies agreement to updated terms.

Questions?

Please contact us via the form below or email us at info@dsdstorage.com